A: The message "failed to get shell root" means you have failed to root your phone. We are working on this issue for some time and we are sorry to tell you that we can not solve this problem recently. This is a common problem of root exist in nearly all root applications, we will update Unlock Root when there is a new method of rooting.
A: Unlock Root doesn't work with official version of Android 4.0. But it works with Android 4.0. made by the third party.
A: Install "AnTuTu Battery Saver" app and run it. If your phone asks whether you give this app permission to root, then it's rooted.
A: You have to unlock the bootloader before rooting. It won't wipe the data or change the recovery.
A: Yes, we have plans to add devices.
A: Make sure your HTC is in S-off state. If rooting fails in S-off state, then it's caused by different firmware version.
A: Please take a look at our supporting list: http://www.unlockroot.com/unlockroot.php
A: We are not sure. You may have a try with your device. Unlock Root is stable enough and would not let your device get bricked.
A: Sorry, Unlock Root isn't compatible with Linux.
A: We mean Android SDK Driver on our website. Or you could use Start Menu-> Programs-> Unlock Root-> Install Driver.
A: We suggest you to reinstall HTC Sync, or you could use Start Menu-> Programs-> Unlock root-> Install Driver. PS: Unlcok Root can only work with S-OFF devices.
A: If you need warranty, you'd better restore stock ROM.
A: Please re-download this program.
A: Turn off your anti-virus software.
A: If the information is "fail chmod busybox", then it means that your phone has failed to root. There is nothing we can do about it.
A: The information shows that you've failed to unroot. You can try again. It might be that unroot doesn't work with your phone. You can use "Unroot Explorer" to delete any files.
A: We cannot test it for you, but you can try it by download device driver from http://www.unlockroot.com/download.html and SDK driver from http://developer.android.com/sdk/index.html manually.
A: We are unable to test it on all devices, but you can try it by yourself.
A: Re-install driver, or try start Menu-> Programs-> Unlock Root-> Install driver
A: Sorry, Unlock Root didn't recognize your phone. You've failed to root.
A: Sorry, we've received some response of MyTouch 4G users that rooting is unsuccessful on this device,
A: Sorry, it doesn't work for all versions.
A: We have received similar feedback before and we are trying to fix this issue now. This model is not sold in our country, so we need some time to solve this problem. We will apply it to Unlock Root as long as we find a method to root it.
A: The malware you mentioned is a toolbar provided by our partner. You are free to choose whether to install it. We have test it online and over 90% antivirus programs report it's a safe software. If you have missed to cancel installation of the toolbar, you may uninstall it at Control Panel -- Program and Features. Unlock Root won't do harm to your PC.
A: No matter what you have done with your phone, it won't lose root unless you UNROOT or flash a new ROM. This means even you restore the memory or restore to factory settings, your device is still rooted. Root is a reversible process. You can root your phone, then unroot it, and then you can root it again.
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